MIS Specialist

Renmoney · Lagos, Lagos, Nigeria · Full Time

• Posted 21 October 2026
• Closes 20 November 2026
• Data & Tech

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About the role

Renmoney is seeking a mid-level MIS Specialist to oversee operational reporting and performance analysis for its contact centre. The role focuses on automating dashboards, monitoring key customer service metrics, and conducting workforce planning across multiple communication channels. Applicants need 3 to 5 years of contact centre analytics experience along with advanced proficiency in Excel and Power BI.

Skills they are looking for

• Power BI
• Advanced Excel
• Workforce Management
• Data Analysis
• Operational Reporting
• KPI Tracking
• Root Cause Analysis
• Capacity Planning

Free courses that prepare you for this role

• Data Analysis Foundations

  Excel, SQL, Power BI, dashboards.

  Free · Beginner-friendly

• Data Centre Technician: Racks, Power, Cooling, Cabling and Remote Hands

  Learn the job behind the cloud: how data centres keep running, and how to rack servers, handle fibre, follow tickets and procedures, and work safely in a Lagos data hall.

  Free · Beginner-friendly; basic computer skills needed

• Excel, Google Sheets & Business Dashboards

  Turn messy shop records into clean dashboards that show profit at a glance.

  Free · Beginner-friendly

• Internal Business Tools with Airtable & Softr

  Build internal tools and portals for Nigerian businesses with zero code — and get paid for it.

  Free · Beginner-friendly