Product Manager, Customer Support

Renmoney · Lagos, Lagos, Nigeria · Full Time

• Posted 21 October 2026
• Closes 20 November 2026
• Business

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About the role

Renmoney is hiring a mid-level Product Manager to lead the end-to-end customer support product experience across web, app, and contact center channels. The role involves designing self-service workflows, ticketing systems, and support tools to optimize operational efficiency and resolution times. Candidates need at least three years of customer-service-focused product management experience, preferably within Nigerian fintech or digital lending, alongside strong data analysis and experimentation skills.

Skills they are looking for

• Product Management
• Customer Support Operations
• A/B Testing
• Data Analysis
• Ticketing Systems
• Stakeholder Management
• Fintech
• Process Optimization

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