Head of Service Delivery

Zipline · Abidjan, Côte d’Ivoire; Abuja, Nigeria; Accra, Ghana; Cape Town, South Africa; Kigali, Rwanda; Lagos, Nigeria · Full Time

• Posted 19 October 2026
• Closes 18 November 2026
• Business

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About the role

This is an executive-level leadership role responsible for standardising and managing operational delivery across distribution sites in Africa. The position requires substantial experience in large-scale operations management, process standardisation, and team leadership across distributed international markets. Key requirements include the ability to establish clear operational metrics, lead continuous improvement initiatives, and collaborate effectively with country directors and engineering teams.

Skills they are looking for

• Operations Management
• Process Standardization
• Operational Excellence
• Service Delivery
• Team Leadership
• Performance Metrics
• Cross-functional Leadership
• Capacity Planning

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