Customer Experience (CX) Optimization Specialist

FairMoney · Lagos, Lagos, Nigeria · Full Time

• Posted 23 October 2026
• Closes 22 November 2026
• Data & Tech

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About the role

FairMoney is hiring a mid-level specialist to streamline customer experience operations, automate workflows, and build performance dashboards. Candidates need at least three years of experience in CX operations or business intelligence, alongside hands-on expertise in Freshworks administration. Strong technical proficiency in SQL, BigQuery, and Tableau is essential for creating automated reports and tracking key service metrics.

Skills they are looking for

• SQL
• BigQuery
• Tableau
• Freshworks
• Process Optimization
• Business Intelligence
• Workflow Automation
• Stakeholder Management

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