Experience Lead

FairMoney · Lagos, Lagos, Nigeria · Full Time

• Posted 23 October 2026
• Closes 22 November 2026
• Business

Skillnaija never charges candidates. If anyone asks for money to process this application, walk away and report it.

About the role

FairMoney is seeking an Experience Lead to oversee and elevate customer journeys across both mobile app flows and physical branch locations. This senior role entails setting experience strategies, eliminating operational friction, and analyzing customer feedback to boost satisfaction scores. Applicants must have a solid track record in journey mapping, Voice of Customer analysis, and cross-functional leadership across tech and business teams.

Skills they are looking for

• Customer Journey Mapping
• Experience Design
• Voice of Customer
• CSAT Analysis
• Process Improvement
• Service Design
• Stakeholder Management
• Data Dashboards

Free courses that prepare you for this role

• Monitoring & Evaluation for NGOs and Development Projects

  Theory of change, logframes, SMART indicators, field data collection done ethically, clean data, honest analysis, donor reports and evaluations: the M&E officer's job from a Nigerian project.

  Free · Beginner-friendly

• Structured Problem-Solving for Nigerian Business

  Turn a client's complaint into a question you can answer — and an answer they can act on.

  Free · Intermediate

• Field & Outside Sales

  Work a territory, open cold doors, and close honestly — the craft behind Nigeria's most-hired job.

  Free · Beginner-friendly

• Building a Fintech in Nigeria: Licences, Partners, Compliance & Unit Economics

  How money products are actually built and kept alive in Nigeria — the CBN licence ladder, riding licensed partner rails, the SEC and FCCPC sides, KYC and AML, fraud liability, the fees and float that decide whether you make money, fundraising, and why so many well-funded fintechs died.

  Free · Intermediate