Team Lead, North East Region

Moniepoint · Gombe, Nigeria · Full Time

• Posted 5 September 2026
• Closes 5 October 2026
• Business

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About the role

This is a senior-level position managing regional offline customer support operations and field personnel across northeastern Nigeria. Candidates must possess at least five years of customer service experience alongside proven team leadership capabilities. Key requirements include completed NYSC, residence in Gombe with a willingness to travel, and expertise in CRM platforms and data reporting.

Skills they are looking for

• Customer Support
• Team Leadership
• Performance Management
• CRM Software
• Relationship Management
• Conflict Resolution
• Data Analysis
• Process Improvement

Free courses that prepare you for this role

• Field & Outside Sales

  Work a territory, open cold doors, and close honestly — the craft behind Nigeria's most-hired job.

  Free · Beginner-friendly

• Virtual Assistant

  Support businesses remotely and get paid.

  Free · Beginner-friendly

• Customer Support Specialist Training

  Turn 'How may I help you?' into a remote skill that pays in naira and dollars.

  Free · Beginner-friendly

• Structured Problem-Solving for Nigerian Business

  Turn a client's complaint into a question you can answer — and an answer they can act on.

  Free · Intermediate