Teamlead, Contact Center

Renmoney · Lagos, Lagos, Nigeria · Full Time

• Posted 23 October 2026
• Closes 22 November 2026
• Business

Skillnaija never charges candidates. If anyone asks for money to process this application, walk away and report it.

About the role

Renmoney is hiring a mid-to-senior level Contact Center Team Lead to supervise agents and drive exceptional customer support operations. The role involves monitoring operational KPIs, mentoring team members, and streamlining support processes across multiple communication channels. Applicants must have 4 to 7 years of customer service experience, with at least 2 years in a leadership role, ideally within financial services.

Skills they are looking for

• Customer Service
• Team Leadership
• Performance Management
• Contact Center Operations
• Data Analysis
• Quality Assurance
• Process Improvement
• Stakeholder Management

Free courses that prepare you for this role

• Monitoring & Evaluation for NGOs and Development Projects

  Theory of change, logframes, SMART indicators, field data collection done ethically, clean data, honest analysis, donor reports and evaluations: the M&E officer's job from a Nigerian project.

  Free · Beginner-friendly

• Building a Fintech in Nigeria: Licences, Partners, Compliance & Unit Economics

  How money products are actually built and kept alive in Nigeria — the CBN licence ladder, riding licensed partner rails, the SEC and FCCPC sides, KYC and AML, fraud liability, the fees and float that decide whether you make money, fundraising, and why so many well-funded fintechs died.

  Free · Intermediate

• Real Estate Investing & Property Business in Nigeria: Land, Titles, Rentals, Shortlets and Development

  How property actually makes and loses money in Nigeria — the title ladder from C of O to family receipt, buying land without being robbed, the real cost of perfection, land banking versus rentals versus shortlets, mortgages that exist and mortgages that do not, developer joint ventures, the fraud playbook, and the 2026 tax rules — with numbers you can check.

  Free · Intermediate

• Pharmacy Assistant: Working Safely and Legally in a Nigerian Pharmacy

  The counter job explained properly: the pharmacy team and who may do what, PCN, NAFDAC and NDLEA rules, medicines basics without prescribing, prescriptions, stock and cold chain, fake medicines, controlled drugs, records and the premises.

  Free · Beginner-friendly