Service Recovery Officer

Kuda · Lagos, Lagos, Nigeria · Full Time

• Posted 29 October 2026
• Closes 28 November 2026
• Finance

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About the role

Kuda is recruiting for an entry- to mid-level Service Recovery Officer to support walk-in customers at its branch experience centres. The role involves guiding users through digital banking tools, resolving account and transaction disputes, and ensuring strict compliance with local banking regulations. Key requirements include strong customer service capabilities, adherence to KYC and AML standards, and basic branch operations skills.

Skills they are looking for

• Customer Service
• Dispute Resolution
• KYC Compliance
• Anti-Money Laundering
• Digital Banking
• Cross-Selling
• Branch Operations
• CRM Systems

Free courses that prepare you for this role

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