Customer Support, Team Lead

Moniepoint · Lagos, Nigeria · Full Time

• Posted 5 November 2026
• Closes 5 December 2026
• Business

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About the role

Moniepoint is seeking a Team Lead to oversee online customer support operations and manage a team of frontline officers. This supervisory position requires 5 to 7 years of customer service experience, ideally within fintech or banking, alongside at least 2 years in a leadership role. Candidates must have completed NYSC, possess strong people management abilities, and be experienced in handling shift-based contact center environments.

Skills they are looking for

• Customer Support
• Team Leadership
• Performance Management
• Contact Center Operations
• Escalation Management
• Quality Assurance
• KPI Tracking
• Coaching

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