Refund & Cancellation Policy

When we refund a payment, and how cancellations work.

This page is a plain summary of the refund and cancellation rules in our Terms and Conditions (Sections 8, 17, 17A and 18). The Terms are the governing text: if this page and the Terms ever differ, the Terms apply. Nothing here limits any right you have under the law.

1. Free courses

Many courses are free to start on a free account, within the free course limits. Nothing is charged for them, so there is nothing to refund: for the free learning features we have no refund obligations (Terms, Section 17). We always show the price before you pay for anything.

2. All-Access Pass

7-day refund. You may ask for a full refund within seven (7) days of purchase, provided you have not started a new course, or used a project retake that only the pass allows, while the pass was active.
After that. After the 7 days, or once you have started a new course using the pass, the payment is non-refundable, except where the law requires otherwise or the Service was not provided as described.
If we refund a pass, it ends immediately.
No automatic renewal. The pass is a single payment for twelve (12) months. It does not renew automatically and we will not charge you again without your action, so there is no subscription to cancel. We remind you by email before it ends.
If we suspend or close an account for a serious breach of the Terms, we are not required to refund an active pass, except where the law requires otherwise.

Governing text: Terms, Section 17A.

3. Single courses and exam-prep papers

A course bought on its own (including our exam-prep papers, which are sold as courses) gives you twelve (12) months of access from the date your payment is confirmed. A single-course purchase is personal to your account, cannot be moved to another course or account, and is not refundable, except where the law requires otherwise.

Governing text: Terms, Section 17A, "Buying a single course".

4. Paid project retakes

A paid retake buys one more attempt at one course's project, not a pass and not a certificate. Your resubmission is graded by the same grader, against the same rubric and pass mark, as a free submission. Paid retakes are not refundable, whether or not you use them and whatever the result, except where the law requires otherwise. A paid retake cannot be moved to another course or account.

Governing text: Terms, Section 8.

5. Skill Market orders

On the Skill Market, Skillnaija is the marketplace, not the seller. You pay us, and we hold your payment until you confirm delivery, 7 days pass after the seller marks the order delivered, or a dispute is decided.

Before payment, either the buyer or the seller may cancel a request or an accepted order, and nothing is charged to anyone.
The buyer cancels a paid order before it is delivered: the buyer is refunded the price. The payment processor's charge paid at checkout is not returned.
The seller cancels a paid order before it is delivered, or lets a booking lapse without accepting it: the buyer is refunded the price. The payment processor's charge paid at checkout is not returned, and the seller is not charged.
In-person bookings with a materials deposit: if the buyer cancels a paid booking, the buyer is refunded everything except the deposit, which the seller keeps. If the seller cancels, the buyer is refunded the price (the processor's charge is not returned).
After delivery, a buyer who is not satisfied must open a dispute within the 7-day window rather than cancel. Skillnaija decides disputes after looking at the listing, the order messages and the delivered work, and may release the payment to the seller, refund the buyer in full, or refund in part. If a dispute ends in a refund, the processor's charge is not returned unless we decide otherwise in that case.
Once you confirm delivery, or 7 days pass after delivery without a dispute, the payment has been released to the seller and we can no longer refund it.
Orders placed before 1 October 2026 keep the rule in force when they were placed: if cancelled before delivery, the buyer is refunded in full.

Why the processor's charge is not returned: our payment processor keeps its charge for collecting a payment even when the payment is refunded. The charge is shown to you before you pay.

Governing text: Terms, Section 18, "Cancellations, disputes and refunds" and "Buying: your obligations".

6. Seller verification fees

The one-time seller verification fee (NGN 1,000 for an individual seller who chooses the NIN check; NGN 5,000 for a business) is non-refundable and is charged once, whatever the outcome of the check. Sellers who upload documents for manual review pay no fee. Governing text: Terms, Section 18, "Verification fee".

7. How to ask for a refund or cancel

All-Access Pass refund (within 7 days): email billing@skillnaija.org or support@skillnaija.org from the email address on your account, or write to legal@skillnaija.org, the contact address in Section 28 of the Terms.
Skill Market orders: cancel, or open a dispute, on the order in the app. If you need help, email support@skillnaija.org.
Closing your account: email support@skillnaija.org (Terms, Section 23).

Refunds are returned by the payment processor to the method you paid with and may take a number of days to appear. Full contact details, including our phone numbers and address, are on our Contact Us page.

8. Who we are

Skillnaija is operated by Skill Naija LTD (RC9752894, Corporate Affairs Commission, Nigeria), 82B, Cemetary Street, Yaba, Lagos State, Nigeria. Customer support: support@skillnaija.org, +234 903 871 4579 (Nigeria), +1 720 993 5950 (US).