AI Agents for Customer Service

Build a WhatsApp support agent that handles the routine questions day and night — and knows when to hand you the hard ones.

• Free
• Beginner-friendly
• 4 weeks · ~3 hrs/week
• 7 lessons
• ~1 hours
• Certificate on passing the project

Free account required to open the lessons. No card, no fees.

About this course

Build and run a real AI customer-service agent for a Nigerian small business, WhatsApp-first. You will map your customer questions, write its knowledge base and persona, set clear guardrails and a human-handover rule, then launch, measure and improve it.

An AI support agent answers your customers instantly on WhatsApp, Instagram DM and your website — 24/7. It handles the routine so you never miss the 2am sale, and it hands YOU the hard stuff.

What you'll learn

• Designing a support agent
• Building a WhatsApp/web chatbot
• Writing the knowledge base & persona
• Handling complaints & escalation
• Human-in-the-loop & disclosure
• Measuring & improving

Course syllabus — 7 lessons

1. What an AI customer-service agent is — and why it's money for your business9 min
2. Map your customer chats BEFORE you build — the agent's brain starts here10 min
3. Choose your channel and tools — start where your customers already are11 min
4. Build the brain — knowledge, persona and guardrails12 min
5. Handle the hard stuff — complaints, refunds and handing over to a human12 min
6. Test, launch and integrate — go live without going wahala11 min
7. Measure, improve and stay honest — keep your agent getting smarter11 min

Frequently asked questions

Is AI Agents for Customer Service free?

Yes. AI Agents for Customer Service is completely free on Skillnaija. You need a free account to open the lessons, and there is no charge for the course, the project, or the certificate.

How long does AI Agents for Customer Service take to complete?

4 weeks · ~3 hrs/week. There are 7 lessons, about 1 hour of material in total. You learn at your own pace and your progress is saved.

Do I need any experience to start AI Agents for Customer Service?

Beginner-friendly. You can start from scratch — no prior experience is assumed.

What will I learn in AI Agents for Customer Service?

You will build practical skills in Designing a support agent, Building a WhatsApp/web chatbot, Writing the knowledge base & persona, Handling complaints & escalation, Human-in-the-loop & disclosure, Measuring & improving. Every lesson is written for a Nigerian context, with examples drawn from how the work is actually done and paid for here.

Do I get a certificate for AI Agents for Customer Service?

Yes, but it has to be earned. You complete the course project — Build a working AI support agent for one real Nigerian business and submit it for grading. Passing the project issues a verifiable certificate; finishing the lessons alone does not.

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